RETURNS
RETURNS
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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
For online course :
In order to receive a refund, we need proof that you have taken action. You need to prove that you are actually doing the training in question, to prevent people from buying the training just to watch it and then asking for a refund, because they've had paid-for content for free. All we need is a photo or video of your activity related to the training. Without proof, no refund can be approved.
We need a photo or video as proof that you practice the activity of the training you have subscribed to, including in the photo a handwritten note of the email you used to register, to ensure the originality of the photo (a photo of you or the training on your computer or phone with the training is not valid).
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at contact.jewelryuniverse@gmail.com. Please note that returns will need to be sent to the following address:
2 rue du pot l'oiseau, Les Forges, Grand Est, 88390, France
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not France, shipping your goods may take longer than expected.
You can always contact us for any return questions at contact.jewelryuniverse@gmail.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 4 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 30 business days have passed since we’ve approved your return, please contact us at contact.jewelryuniverse@gmail.com.